{"id":29172,"date":"2025-10-10T11:28:08","date_gmt":"2025-10-10T11:28:08","guid":{"rendered":"https:\/\/vtpower.es\/?page_id=29172"},"modified":"2026-05-27T13:38:44","modified_gmt":"2026-05-27T13:38:44","slug":"garantias","status":"publish","type":"page","link":"https:\/\/vtpower.es\/en\/garantias\/","title":{"rendered":"Warranties"},"content":{"rendered":"
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Warranty periods are subject to the following terms and conditions Capacities (C20)<\/strong>The battery is then shipped with the brand and the specific application of the batteries, as detailed below:<\/p>\n\n

\n\n\n\n\n\n\n\n\n\n\n\n
Product Category<\/td>\nDuration of Warranty<\/td>\n<\/tr>\n<\/thead>\n
Starter Batteries<\/strong> (up to 100ah and including 100ah if used for tourism)<\/td>\n 24 months<\/td>\n<\/tr>\n
Starter Batteries<\/strong> (over 100ah )<\/td>\n 12 months<\/td>\n<\/tr>\n
Starting Batteries for Motorcycles<\/strong><\/td>\n 6 months<\/td>\n<\/tr>\n
\u00d3PTIMA Brand<\/strong><\/td>\n6 months<\/td>\n<\/tr>\n
Accumulators for Traction and Semi-traction Applications<\/strong><\/td>\n 6 months<\/td>\n<\/tr>\n
Complete Batteries with Chest<\/strong> (e.g. Forklifts)<\/td>\n24 months<\/td>\n<\/tr>\n
Chargers and Starters<\/strong> (excluding the internal battery of the starter)<\/td>\n36 months<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n

Warranty Coverage<\/h3>\n\n

The warranty is a service offered by the manufacturer and covers exclusively manufacturing and\/or material defects<\/strong>.<\/p>\n\n

Warranty coverage not applicable<\/strong> under the following circumstances, considered as misuse, poor maintenance or external damage:<\/p>\n\n

    \n
  • Physical damage, such as bumps, cracks or scratches<\/strong> on the battery housing.<\/li>\n\n
  • Incorrect application<\/strong> (example: using a standard battery in a vehicle with Start-Stop technology, which requires AGM\/EFB).<\/li>\n\n
  • Inadequate battery capacity<\/strong> for excess or deficiency with respect to the requirements of the vehicle or application.<\/li>\n\n
  • Negligence, accident, abuse or abnormal use<\/strong> of the item, including prolonged storage of the item, including prolonged storage no periodic recharges<\/strong> or lack of regular maintenance.<\/li>\n\n
  • Use of a unsuitable, defective charger<\/strong> or application of a inadequate load curve<\/strong> for battery technology.<\/li>\n\n
  • Incomplete loading cycles<\/strong> o repeated deep discharges<\/strong>.<\/li>\n\n
  • Insufficient maintenance<\/strong> (electrolyte level below the required level), presence of dirt or sulfation<\/strong> in the terminals.<\/li>\n\n
  • Opening or manipulation<\/strong> of batteries designed to be sealed products.<\/li>\n<\/ul>\n\n

    Important Note:<\/strong> The date of manufacture of the battery does not constitute, under any circumstances, a valid reason for a warranty claim or return. The warranty period starts to run only from the date of sale<\/strong> to the end customer. In case of replacement, the replaced battery shall be covered by the remaining period<\/strong> of the original warranty.<\/p>\n

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    Warranty Application Procedure<\/h2>\n\n

    To handle any warranty claim, the customer must follow the following protocol:<\/p>\n\n

    I have reformulated and improved the Warranty Application Procedure<\/strong> for VTBATTERIES<\/strong>making it clearer, more professional, and keeping the contact email address in pedidos@vtpower.es<\/strong>. I have incorporated the figure of the commercial representative and the new deadline for the diagnosis of 14 working days<\/strong>.<\/p>\n\n

    Here is the revised version for your warranty policy:<\/p>\n

    \n

    Warranty Application and Management Procedure<\/h2>\n\n

    To initiate a warranty claim, the customer must follow the notification and documentation protocol detailed below:<\/p>\n\n

    Notification of Anomaly<\/strong><\/h6>\n\n
      \n
    • If you have a Commercial Representative:<\/strong> The customer must contact your sales representative directly<\/strong> and inform him\/her of the anomaly. The representative will be in charge of the initial management and will act as a liaison point with VTBATTERIES.<\/li>\n\n
    • If you do not have a Commercial Representative:<\/strong> As soon as the malfunction or anomaly is detected, the customer should immediately contact us via e-mail: pedidos@vtpower.es<\/strong>.<\/li>\n<\/ul>\n\n

      \u00a0<\/p>\n\n

      2. Required Documentation<\/strong><\/h6>\n\n

      The notification, either through the representative or by e-mail, must include the following information in order to process the request:<\/p>\n\n

        \n
      • The complete purchase data (Invoice or Delivery Note Number<\/strong>).<\/li>\n\n
      • A detailed technical description<\/strong> of the problem or failure detected.<\/li>\n\n
      • Clear images<\/strong> of the installation and the condition of the battery that is the subject of the claim.<\/li>\n<\/ul>\n\n

        \u00a0<\/p>\n\n

        3. Inspection and Technical Diagnosis<\/strong><\/h6>\n\n
          \n
        1. Product Pickup:<\/strong> VTBATTERIES<\/strong> coordinate the collection of the part in claim<\/strong> by courier service. The customer also has the option of sending the product by his own means, assuming the initial shipping costs.<\/li>\n\n
        2. Evaluation:<\/strong> The product will be evaluated and diagnosed by the supplier at our technical facilities.<\/li>\n\n
        3. Deadline:<\/strong> The maximum period for technical diagnosis is up to 14 working days.<\/strong>.<\/li>\n<\/ol>\n\n

          \u00a0<\/p>\n\n

          4. Resolution<\/strong><\/h6>\n\n

          Once the check has been completed, VTBATTERIES<\/strong> communicate the resolution to the customer or commercial representative, as appropriate:<\/p>\n\n

            \n
          • If the defect is covered by warranty<\/strong> (attributable to production): The following will be carried out replenishment<\/strong> of the product at no cost to the customer.<\/li>\n\n
          • If the defect is not covered by the warranty<\/strong> (anomaly not attributable to manufacturing, according to the defined exclusions): The battery will be returned to the customer. In this case, the customer you will have to pay the shipping costs<\/strong> associated with the pick-up and return shipping service.<\/li>\n<\/ul>\n\n

            For any additional questions or clarification on this procedure, please contact pedidos@vtpower.es<\/strong>.<\/p>\n\n

            \u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

            Los plazos de garant\u00eda est\u00e1n sujetos a las Capacidades (C20), la marca y la aplicaci\u00f3n espec\u00edfica de las bater\u00edas, tal y como se detalla a continuaci\u00f3n: Categor\u00eda de Producto Duraci\u00f3n […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29172","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vtpower.es\/en\/wp-json\/wp\/v2\/pages\/29172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vtpower.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vtpower.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vtpower.es\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/vtpower.es\/en\/wp-json\/wp\/v2\/comments?post=29172"}],"version-history":[{"count":5,"href":"https:\/\/vtpower.es\/en\/wp-json\/wp\/v2\/pages\/29172\/revisions"}],"predecessor-version":[{"id":29861,"href":"https:\/\/vtpower.es\/en\/wp-json\/wp\/v2\/pages\/29172\/revisions\/29861"}],"wp:attachment":[{"href":"https:\/\/vtpower.es\/en\/wp-json\/wp\/v2\/media?parent=29172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}